- Status:
- Version 1.0
- Effective date:
- 17 September 2026
Using iKota
The public website lets you browse shops and products. Customer accounts and ordering are available in the Customer app; Operations and Driver apps support fulfilment. Read these terms before using iKota or ordering. The Store identified on your order prepares or supplies the products; iKota support helps coordinate issues.
Eligibility and accounts
Use iKota only if you can lawfully enter into the transaction, or with appropriate parent or guardian involvement. Any age-restricted product remains subject to legal restrictions. Keep account and contact details accurate, protect sign-in details and verification codes, and report suspected unauthorised access promptly.
Order acceptance
Check the Store, items, selections, quantities, fulfilment method, address and total before submitting. Submission requests fulfilment; the Store must accept the order. A submission acknowledgement is not acceptance. Rejected and cancelled orders are shown in the app. Contact the Store or support promptly to request a change; preparation and dispatch may limit what can be changed. Confirm any agreed changes and their prices before fulfilment.
Prices, products and payment
Prices and fees are in South African rand. Review the final total in the app. Pay using the cash or physical card-machine method offered for delivery or collection. This flow does not take online card payments or store card credentials. Photos are illustrative: check descriptions, portions and selections. Ask the Store about ingredients and allergens before ordering; do not infer allergy safety from a photo or category.
Delivery, collection and problems
Delivery depends on Store settings, opening status and your confirmed delivery pin being within its radius. Collection takes place at the selected Store. Estimates may change with demand, distance and traffic. Use Call Restaurant or Contact Support promptly for changes or issues. A cancellation request is not confirmed until the team confirms its outcome. See Delivery and Returns & Refunds.
Responsible use
Do not impersonate others, place fraudulent orders, harass people, scrape private information, bypass permissions or interfere with the service. Access may be restricted to protect people and systems, subject to applicable law and review through support.
Content and intellectual property
iKota branding, software and website content are protected by applicable intellectual-property rights. Store names and imagery remain subject to their owners’ rights. Browsing does not grant permission to copy, resell or misrepresent those materials.
Availability and responsibility
We take reasonable care in providing iKota but cannot promise uninterrupted access or error-free networks, devices or third-party services. Avoid repeatedly submitting an order if its outcome is unclear. Responsibility for a loss depends on the facts and applicable law. These terms do not exclude liability where unlawful or remove statutory remedies.
Changes and disputes
The version and date on this page identify the current wording. Updates do not retrospectively remove rights attached to existing orders. South African law applies, subject to mandatory rights. Raise a complaint with us so we can investigate; this does not prevent approaching a competent regulator, tribunal or court.
Contact
Contact IKOTA SA (PTY) LTD on +27 61 928 6984, or use Contact Support in the iKota app. Registered and legal-notice address: 2a Simmonds St, Selby South, Johannesburg, 2001, South Africa. Tell us which policy or order your enquiry concerns. Never send a password, one-time code or full card number.
Questions about this document
IKOTA SA (PTY) LTD · 2a Simmonds St, Selby South, Johannesburg, 2001, South Africa
+27 61 928 6984. Ask for assistance with this document or use Contact Support in the app.