Frequently asked questions
Short answers about ordering, payment, delivery and support.
How do I place an order?
Browse Stores and products on this site, then continue to the iKota Customer app to place the order. Ordering, addresses and order history all live in the app.
How do I pay?
Pay in cash or, where enabled by the Store, by physical card machine when your order is delivered or collected. The app shows the methods available for your order; this flow does not collect online card payments.
Do you deliver to my area?
Delivery is offered per Store, and each Store sets the area it delivers to. The app confirms whether your saved address falls inside a Store's delivered area.
Can I collect my order?
Only where a Store offers collection. Each Store page lists the service options that Store actually supports.
How do I find my nearest Store?
Open the Stores page to see the Stores in this listing, or use the Stores section of the app, which works from your saved address.
Something is missing or incorrect in my order. What now?
Open the order in the app and select Contact Support, or call +27 61 928 6984. Give the order number, explain the issue and keep photos or packaging where useful. We will review it with the Store; see Returns & Refunds for details.
How do I contact support?
Use Contact Support from your order in the app or call +27 61 928 6984. For an urgent preparation or collection question, use Call Restaurant. Responses may not be immediate.
How do I sign in or create an account?
Accounts live in the iKota app. This website is for browsing only. Visit Get the app for download availability, then sign in or create an account in the mobile app.
Can I track my order?
Order status is shown in the iKota Customer app under your orders, including notifications for status changes.