- Status:
- Version 1.0
- Effective date:
- 17 September 2026
Check your order
Confirm the Store, items, quantities, required selections, extras, prices and delivery fee. Notes do not replace required selections or guarantee special requests. Contact the Store about allergens or essential instructions before ordering.
Delivery or collection
For delivery, select an address and explicitly confirm its map location. The final confirmed pin is used for delivery-radius checks and routing. Saved addresses without confirmation need to be confirmed. For collection, check the Store address and readiness update.
Store acceptance
Submission requests fulfilment by the selected Store. Check acceptance, rejection or cancellation in the app; a basket or submission acknowledgement is not acceptance.
Payment
Pay in cash or by the physical card-machine method shown for your delivery or collection order. No online card payment is taken in this flow. Check the amount requested against your order and raise discrepancies before paying where possible.
Changes and cancellation
Call the Store or contact support promptly. Do not assume a change is accepted until confirmed. Prepared or dispatched orders may require review. See Returns & Refunds; statutory rights remain unaffected.
Contact
Contact IKOTA SA (PTY) LTD on +27 61 928 6984, or use Contact Support in the iKota app. Registered and legal-notice address: 2a Simmonds St, Selby South, Johannesburg, 2001, South Africa. Tell us which policy or order your enquiry concerns. Never send a password, one-time code or full card number.
Questions about this document
IKOTA SA (PTY) LTD · 2a Simmonds St, Selby South, Johannesburg, 2001, South Africa
+27 61 928 6984. Ask for assistance with this document or use Contact Support in the app.