- Status:
- Version 1.0
- Effective date:
- 17 September 2026
Request deletion
In the iKota Customer app, open your account and choose Delete account. This applies to accounts using Google, Apple, email or cellphone sign-in. You can also call +27 61 928 6984 or select Privacy request on the website contact form to request deletion without installing the app. Provide the email or phone associated with your iKota account; never send your password. We verify your identity before accepting a request.
Verification and active orders
We verify the request comes from the account holder, using an existing contact method or proportionate information. Never send passwords or one-time sign-in codes. Unresolved orders, collections or disputes may need addressing as part of the request.
Scope
We review the account, profile, saved addresses, preferences and other personal information for deletion or anonymisation as appropriate. Uninstalling the app alone does not delete the account.
Retained records
Order snapshots, payment/reconciliation, security/audit and complaint records may need to remain for legal obligations, fraud prevention or unresolved disputes. They remain subject to access controls and retention requirements; deletion does not rewrite historical financial records. For one year after deletion, restricted keyed fingerprints of the account email and verified sign-in phone number are retained to help authorised platform administrators identify possible returning accounts. These are still protected personal data, not anonymous records. A match does not automatically restore, merge or block an account; expired fingerprints are removed.
Next steps
Accepted requests have a seven-calendar-day cancellation window. The iKota platform team handles deletion after that window, once outstanding orders and required checks are resolved. Shop staff do not process account deletion. You can cancel a pending request from Delete account in the app, or contact us for assistance; cancellation is no longer possible once deletion starts. Deletion removes your iKota account, not your Google or Apple account. This website does not automatically delete accounts.
Contact
Contact IKOTA SA (PTY) LTD on +27 61 928 6984, or use Contact Support in the iKota app. Registered and legal-notice address: 2a Simmonds St, Selby South, Johannesburg, 2001, South Africa. Tell us which policy or order your enquiry concerns. Never send a password, one-time code or full card number.
Questions about this document
IKOTA SA (PTY) LTD · 2a Simmonds St, Selby South, Johannesburg, 2001, South Africa
+27 61 928 6984. Ask for assistance with this document or use Contact Support in the app.