Delivery
Delivery is offered per Store. What follows explains how delivery works today and what the Store and the customer are each responsible for.
Where delivery is available
Delivery availability and the delivered area are set by each Store. The app checks the confirmed delivery pin against the selected Store’s maximum delivery radius and fulfilment settings. Collection may still be available when you are outside its delivery area.
Delivery fees
Each Store sets its own delivery fee. Browse the current fee on its Store page and confirm the final total in the app before ordering.
Minimum order
Some Stores set a minimum order value before delivery is offered. The applicable minimum is shown in the app.
Delivery estimates
Time ranges are estimates, not guarantees. Preparation time, distance, demand and traffic all affect the actual time.
Operating hours and closures
A Store can only accept orders while it is open. A Store may also close temporarily; when that happens the Store page shows the closure and any notice supplied by the Store.
Accurate address and contact details
Delivery depends on an accurate delivery address and a reachable contact number on the account. Confirm your delivery location on the map before checkout. If you move the pin, the final confirmed point is used for delivery eligibility and routing. Keep your contact details and access instructions accurate.
Contact on arrival
The Driver will make reasonable attempts to reach the customer on arrival using the contact details on the order.
Payment on delivery
Pay in cash or, where enabled by the Store, by physical card machine when your order is delivered or collected. The app shows the methods available for your order; this flow does not collect online card payments.
Handover verification
The handover is verified at delivery so that the order and its payment state can be confirmed.
If a delivery cannot be completed
If the Driver cannot reach you or safely complete the handover, the delivery is referred to Operations for review. Contact the Store or iKota support promptly. Any redelivery, cancellation or payment adjustment must be agreed after checking the order; a failed attempt does not automatically mean a refund or an additional charge.
Getting help with a delivery
Open Contact Support from your order in the app, or call +27 61 928 6984. For immediate preparation or collection questions, use Call Restaurant on the order. Store opening hours are shown on its page; support is not advertised as a 24-hour service.